FAQ

Information regarding any printing, manufacturing or design work.

Shipping
We ship our orders via Interlink courier, shipping prices will depend on the amount of stock you have ordered and the weight.

We ship to both UK and Europe.

Returns
As all items will be custom made we will not offer any refunds unless the following:

  • Items are not like mock ups agreed upon
  • Items are faulty, damaged.

If the product(s) are faulty, or incorrect please contact us on info@allaboutthemerch.com outlining the problems along with some photos of the issues.

Payment
We accept bank transfer, cash and PayPal payments. Payment for orders will need to be taken before an order may begin.

Copyright
All About The Merch takes no responsibility for any copyright of printed images, logos or graphics, it is deemed that you are the owner of this material. If we know that an image you want to print is not owned by yourself we may refuse to print the job.

We also reserve the right to refuse any material that we regard as extremely offensive or incites hatred.

Turn Around Times
Turn around times will depend on the product(s) ordered and how busy the print shop is. Usual turnaround times are 8 working days but we will always endeavour to meet any deadline you may have, potentially pushing to 3 working days.

Information regarding any purchases made on the online stores that we run.

How do I place an Order?

To place an order navigate to the product you wish to purchase. Select the size or colour you want then select “Add to Basket”. You can either checkout from there or add more items.

How Can I Cancel Or Change My Order?

If you need to change something in your order for example a t-shirt size or address please contact us via the contact page as soon as you can to amend the order.

Do I need an account to place an order?

You don’t need an account to place an order.

How Do I Track My Order?

We only track International parcels so if you would like to find out about your order please contact us via the contact page with your order number and name.

Who should I to contact if I have any queries?

For any other queries please visit our contact page.

How Can I Return a Product?

To return a product please send it to the address below with a note explaining the reason and your order details. If you are returning an item for exchange please enclose £2 (or equivalent) to cover the reposting.

All About The Merch
2 Clive Street
Caerphilly
CF83 1HD

Any unanswered questions? Contact Us